Many rentingcompanies see value in automating booking prosesses. The more intelligence and chatsbots and automation they can squeese in, the more value they assume their customer gets. Less spend time searching is better. But is that a truth that holds in the long run?

We at droomvillaspanje are a small size company who play a role as intermidiate between people who want to rent a house in Spain - the guests- and houseowners who want to rent out on weekly or monthly basis. We are contacted on a daily basis with specific questions about the houses we rent out. Most answers to these questions can be found when reading the information we give on the site for every house; what you can expect, when it is free (calendar), what the different pricings are and even where the house is located. Not everyone is intererrested in reading the most important stuff, and that is ok. We can help you making the best descission for your coming holiday and help you find something else if we do not have it on our site.
When there are problems, or you have a really specific question about a house, who do you call? Is a chatbot answering your property specific questions? And when it is after 4PM, is anyone answering my questions? So, the question is: is that possible when automating to much?
We do not believe this. Our experience is that person to person communication is still the way to go in todays over digitalized world, espesially when renting to the older generation, which is our main customer base. But of course, we have a calendar for each house where you can check availability, pricing and extra costs. But it is NOT possible to just click and book, like all the biggest bookingfirms have. We await your bookingrequest by email or just direct by telephone! No problem. We take it from there.
We sometimes call you back if we have our own questions, or just to get to know you as our new possible guest! Our vision is to give you the best personal booking experience when booking via droomvillaspanje.
We are available to you to answer your questions. We experience that this is really appriciated by our guests. They know that we are a safe company to rent from.
And of course we can not escape automating some bits of the process. But we think long term and interpersonal communication with both our guests and our houseowners is the way to go.
Best regards from Norway where the leaves in wonderfull colours are falling from the trees!
Hanne and Joost

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